Refund policy

Thank you for shopping at CollarDots!

Returns
We want you to be completely satisfied with your purchase. If you're not happy with your
purchase, we accept returns within 30 days of receiving the product. To be eligible for a
return, your item must be unused and in the same condition that you received it. It must
also be in the original packaging.

To initiate a return, please contact our customer support team at
support@collardots.com

Refunds
Once we receive your return and inspect the item, we will notify you about the status of
your refund. If your return is approved, we will initiate a refund to your original method of
payment. The time it takes for the refund to be processed may vary depending on your
payment provider.

Shipping
You will be responsible for paying your shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will
arrange for a replacement or refund as necessary.

Contact Us
If you have any questions about our return and refund policy, please contact us at
support@collardots.com.